Do you cover my area?
We cover the whole of the UK mainland, including Northern Ireland and the Isle of Wight, so no matter where you are in the UK, we can help you.
How should I care for my boiler?
Having your boiler serviced annually is essential to ensuring that it is running in the most safe and effective way. It can also help to prolong the life of your boiler and ensure that your manufacturer’s warranty is valid.
Find out more about our boiler servicing agreements
I have boiler cover, how do I report a fault?
If you already have one of our great value service agreements, simply call our 24 hour breakdown line on 0800 142 5204
If you don’t yet have cover with us, you can still contact us for a one-off repair.
What are your opening times?
Our dedicated breakdown and servicing line is open 24 hours a day, 365 days a year so you are never left out in the cold.
Our customer service line is available Monday to Friday 9am to 6pm.
What payment methods do you accept?
Fore one-off payments, we accept all major credit and debit cards. If you wish to pay for your service agreement monthly, you can do so by setting up a direct debit.
What’s the best boiler for me?
At Heat Plan Utilities, we only recommend boilers based on your requirements, not because we receive commission from the manufacturers. If you choose to receive a free installation quote we will give you all the information that you need to make an informed decision.
Where are you located?
Our main offices are in Croydon, Surrey but we have engineers based all over the UK meaning that we can always get to you when you need us.
Who will you send to repair/ install my boiler?
All of our work is carried out by our approved Gas Safe registered engineers.