Frequently Asked Questions(FAQs)

We cover the whole of the UK mainland, including Northern Ireland and the Isle of Wight, so no matter where you are in the UK, we can help you.
Having your boiler serviced annually is essential to ensuring that it is running in the most safe and effective way. It can also help to prolong the life of your boiler and ensure that your manufacturer’s warranty is valid. Find out more about our boiler servicing agreements
If you already have one of our great value service agreements, simply call our 24 hour breakdown line on 0800 142 5204 If you don’t yet have cover with us, you can still contact us for a one-off repair.
Our dedicated breakdown and servicing line is open 24 hours a day, 365 days a year so you are never left out in the cold. Our customer service line is available Monday to Friday 9am to 6pm.
Fore one-off payments, we accept all major credit and debit cards. If you wish to pay for your service agreement monthly, you can do so by setting up a direct debit.
At Heat Plan Utilities, we only recommend boilers based on your requirements, not because we receive commission from the manufacturers. If you choose to receive a free installation quote we will give you all the information that you need to make an informed decision.
Our main offices are in Croydon, Surrey but we have engineers based all over the UK meaning that we can always get to you when you need us.
All of our work is carried out by our approved Gas Safe registered engineers.

Need Emergency Repairs?

Call our 24/7 helpline: 0800 142 5204

Speak to one of our dedicated customer service team now to get the help you need.