Our Terms of Use

This is an agreement between you and Heat Plan utilities LTD (registered number 07630893). Our registered office is Airport House, Purley Way, Croydon, Surrey, CR0 0XZ.

By using our website, you acknowledge that you have read, understood and agree to these terms. If you don’t accept the terms, don’t use the website. We will use you information in accordance to our Privacy Policy.

If you wish to read these terms and conditions on paper, you are free to print them.



We will never ask you for sensitive or confidential information (unless you are taking out an agreement online). If you prefer, you can always provide us with this information over the phone.
Making changes

We reserve the right to change, withdraw or stop providing any product, function or service on this website. It is your responsibility to read these terms regularly to ensure that you have the most up to date information.


Intellectual Property

The copyright, trademarks and all other intellectual property rights in the material contained on this website belong to us or their licensed owner. This includes database rights, design rights, rights in know-how, rights in inventions (whether registered or unregistered), patents and all rights to apply for registration.

You are permitted to use this material or content only as expressly authorised in writing by us or our licensors. You will not, and you will not assist or facilitate any third party to, copy, reproduce, transmit, distribute, frame, commercially exploit or create derivative works of such material or content. If you become aware of any such distribution or commercial exploitation, you agree to notify us immediately

The images, logos and names on this website are to identify us or any other organisation and their products and services. They’re our trademarks or the trademarks of the other organisation. Nothing on this website gives anyone any licence or right to use any image, logo or name.



The products and services described in this website are only available in the UK and are governed by UK Law.

Links to other websites or external sources

Certain links on this website may lead to other sites or external sources which we do not have control over. If you follow these links, you leave our website and we do not accept any liability or responsibility for any content or material on such sites or any damage that may occur to you as a result of accessing such content or material.


Monitoring communications

We may monitor and record all communications between us and you however they take place.

Product terms and conditions

If you purchase any product or service which is described on this website you must ensure that you agree to the specific terms and conditions for that product or service. If any of these terms are contradicted by the individual terms and conditions of the product or service, the specific terms and conditions of the product or service will apply


Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or for any matter that we cannot exclude or limit as a matter of law.
We provide the website and app free of charge and on an "as is" basis. To the extent permitted by law, (a) we disclaim any warranties, express or implied, and (b) other than as set out above, we are not liable for any loss or damage — direct or indirect and whether arising in contract, tort, or otherwise — even if we have been advised of the possibility of this loss or damage.

These limitations don’t affect your statutory rights under the Consumer Rights Act 2015, if applicable and any laws that replace it. If you want independent advice about your rights, you can speak to Citizens Advice or Trading Standards.


Need Emergency Repairs?

Call our 24/7 helpline: 0800 142 5204

Speak to one of our dedicated customer service team now to get the help you need.